The professional resume of

Mandi Hollis

Graduated with a BA in Business. Globe-trotting barista, plant enthusiast, vegetarian. Looking for work in San Francisco, CA.

Education

Bachelor of Business Administration in General Business
University of Wisconsin — Whitewater

2006 - 2009

Work Experience

Jun 2011 - Apr 2012

The National Cafe — Milwaukee, WI

Beverage Manager, Barista
  • Trained staff members on coffee preparation standards and basic knowledge of the coffee bean
  • Conversed with customers to educate them on the various origins, tastes, and roasts of coffee
  • Researched and contacted local roasters and vendors to source and discuss new products
  • Created a maintenance schedule to ensure equipment is working properly and efficiently

Sep 2010 - Apr 2012

Anodyne Coffee Roasting Company — Milwaukee, WI

Barista
  • Crafted consistent espresso and coffee beverages according to company and customer specifications
  • Prepared quality beverages while greeting customers in a timely manner in a fast paced environment
  • Maintained a clean and orderly work environment to optimize productivity during peak hours
  • Established professional and friendly relationships with customers to personalize their experience

Jan 2009 - Aug 2010

SweetSpot Coffee Shoppe — Whitewater, WI

Assistant Manager of Operations, Barista
  • Managed inventory and vendors to ensure the quality of the products and timeliness of deliveries
  • Conducted interviews and assisted in training new employees to maintain consistency in procedures
  • Encouraged a friendly atmosphere by maintaining a positive attitude and excellent service
  • Operated the cash register and handled money appropriately and proficiently

Professional Development

Sep 2011 - Dec 2011

WWBIC Start Smart Business Course; Milwaukee, WI

  • Researched current trends, key players and marketing strategies within the coffee industry
  • Created a business plan for a competitive coffee shop located in Milwaukee, Wisconsin

July 2011

Metropolis Coffee Company Brewing Workshop; Chicago, IL

  • Experimented with various manual brew methods to distinguish their effects on body and taste
  • Dissected the stages of espresso extraction and the results of adjusting the extraction parameters

Apr 2011

East Timor Origin Trip; Dili and Maubisse, East Timor

  • Studied the coffee culture among Timorese residents, long term visitors, and tourists
  • Visited coffee farms, CCT processing plants and local roasters

May 2010 and Feb 2011

Coffee Fest; Minneapolis, MN and Chicago, IL

  • Attended classes on motivating employees, setting retail prices and the fundamentals of espresso
  • Discussed equipment, products and potential business relationships with vendors

May 2010

Tanzania Delegation; Arusha and Moshi, Tanzania

  • Visited the headquarters of the Mt. Meru Coffee Project and KNCU
  • Interviewed coffee growers and discussed their growing and harvesting processes

Jun 2009 - Sep 2009

Management Internship; SweetSpot Coffee Shoppe

  • Created an employee handbook outlining procedures for customer service and food preparation
  • Calculated the price per unit of all the goods to be sold to determine retail price

Forthcoming

mandi

I recently moved from the Midwest to California to continue my career as a barista! I'm passionate about coffee and have a very strong desire to learn more about these little seeds and the journey they take from their origin country to our mugs thousands of miles away.

When I'm not preparing coffee for customers while at work, I'm preparing coffee for myself at home or sitting at a coffee shop reading about coffee and having someone prepare it for me. I find coffee to be incredibly fascinating so it is no surprise how it has become such an important aspect of my life. Therefore, I'm looking for the opportunity to continue learning the trade and culture of coffee on the West Coast.

Contact Mandi

Contact me via the form to the right, or directly by telephone or email below!

Mandi Hollis
Telephone: 715-297-0006
Email: hollisal18@gmail.com